Term & Conditions

Our Contract

At TheFramedWall, we are completely dedicated to delivering high quality products. We consider customers to be our family and community. We are here to provide excellent quality products and grow our community.

Data Protection

We take data and identity privacy seriously. TheFramedWall does not share any customer data with outside organisations/ individuals. We only make use of your data to ensure your product reaches you at the earliest. We make use of reliable and reputed delivery partners to further ensure the security of our customers and the data entrusted to us by them.

Payment

All online payments are encrypted and we make us of standardized payment gateway to ensure safety of any transaction being conducted on our site. Online payments on our site are completely secure and you need not worry about any kind of issues/ threats.

Returns & Replacements

Please note that TheFramedWall does not accept any returns. In case of a defective product, TheFramedWall will ship a new piece to you completely free of cost.

Kindly note that you cannot ask for a different product or design as a replacement.

Kindly note that TheFramedWall takes utmost care in manufacturing, packing and shipping products. We request you to refer to the size chart provided along with apparel products to avoid sizing issues.

In the unfortunate event that you do receive a defective/ damaged product, do write to us at theframedwall@gmail.com or on Whatsapp. Do not forget to mention your order number and attach photos of the defective product. Our team will validate the replacement request and initiate the replacement process at the earliest.

Replacement

We do not offer Returns & Replacement. T-Shirt, Stickers, Badge, Coffee Mugs, Poster, Mouse Pad, manufactured on-demand and made for you once you place an order, and hence, we cannot accept Returns or Exchanges for these products.

Defective/Damaged Product

In case you have received a defective or damaged product, you need to inform us about the same within 48 hours of delivery of the product & send request for Return/Replacement along with the details of the order, nature of issues, photographs of the product within 48 hours of delivery. You can contact us help@theframedwall.com

Wrong Product

If you get the wrong product instead of the product you ordered, you need to inform us about the same within 48 hours of delivery of the product & send request for Return/Replacement along with the details of the order, nature of issues, photographs of the product within 48 hours of delivery. You can contact us help@theframedwall.com

Mobile Covers

Mobile Cover can only be replaced / returned for any manufacturing defects or wrong product delivered. (No returns / replacement will be allowed if not satisfied with the print ordered or the quality of the case). We use the best raw materials for making this phone case, but each design has its own look and feel on the phone case. Request you to order the designs according to your choice. You can contact us help@theframedwall.com

In Case of Return or Replacement of Defective/Damaged & Wrong Product

Once your request for Return/Replacement is confirmed by our customer care executives, we will initiate a reverse pickup request for your order.

Note: Reverse pickup facility might not be available on all pin codes & the customer will need to self-ship their package to our warehouse in this case. Our delivery executive will come to take back the package. Please make sure the products are packed safely so that there is no damage during the transit. Once the product reaches us, it will go through a quality check. If it passes the quality checks and the product has not been misused in any way, we will ship the new product to you. You will be able to track the new shipment.

You can courier the product(s) using any courier solution or speed post to the following address:

Sr. No. 15/2/3 Vanasri Palace,
Tapodham, Corner, NDA Rd,
Tapovan Society, Warje Jakat Naka,
Warje, Pune, Maharashtra 411-058
India.

Note:Our policy lasts for 7 days. If 7 days have gone by after the delivery of the products, unfortunately we can’t offer you a refund or exchange.

Refund

Once the product reaches our warehouse, in the expected condition and the product has not been misused in any way, we will initiate a full refund to your selected mode of payment within 5 to 6 working days or we will send you the replacement for the wrong/defective product.

Cancellation of Order

Once the order is ready for dispatch or dispatched, we won’t be able to cancel the order. To cancel any orders before the product has been shipped, send an email along with your Order Id to help@theframedwall.com from your registered email address.
Our Customer Service Executives will contact you for confirmation of the cancellation request.
Once the cancellation request has been made from your end, it will take us a maximum of 1-2 business days to cancel your order.

After confirmation of the cancellation request, your entire order amount will be refunded to your selected mode of payment within 5 to 6 working days. If you want to edit your order, we will not be able to change anything once shipped. For changes in the order before it has been shipped, please drop an email to help@theframedwall.com and we will see if we can work it out for you. You may opt in to replace the order with a new order after making any additional payment as applicable after adjustment or request for the refund the amount to your bank account.